LMI Technologies Privacy Policy

Effective Date: April 30, 2018

Privacy Policy Scope

This Privacy Policy explains how LMI Technologies processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through the use of its website and other LMI Technologies products and services. LMI Technologies values your privacy and knows how important it is to protect your Personal Data. Please be assured that your Personal Data will never be sold to any third-party vendors or used for any purpose other than the purposes established in this Privacy Policy.

What Constitutes Personal Data?

Personal Data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Will This Privacy Policy Ever Change?

To keep pace with changes in our services, technology, and laws applicable to you and LMI Technologies, we will update this Privacy Policy from time to time in order to maintain our commitment to respect your privacy.

Revisions to this Privacy Policy will be posted with the effective date in an easy to find area of our website. LMI Technologies recommends that you revisit this Policy periodically to keep yourself informed of any changes.

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Personal Data Collection and Use

LMI Technologies collects directly or indirectly the following Personal Data about our users:

Personal Data obtained directly by you
  • First and last name
  • Email address
  • Your position or title at work
  • Your job description
  • Phone number
  • Company you work for
  • City, State or Region and Country
Personal Data obtained directly by you if you apply for a job at LMI Technologies:
  • Email
  • First and last name
  • Phone number
  • Education level
  • Resume
Personal Data obtained by third-parties

LMI Technologies obtains Personal Data from two sources:

  • Trade Shows where LMI Technologies is a participant
  • Webinars that LMI Technologies sponsors
  • Distribution partners

The Personal Data obtained includes:

  • First and last name
  • Email address
Usage Data
  • Internet protocol (IP) address
  • The type of hardware and software you are using (for example, your operating system or browser)
  • Cookies (refer to our Cookies Policy for more information)
Purpose of Personal Data Processing

LMI Technologies processes Personal Data to:

  • confirm your identity in the process of creating your account;
  • create your account, provide you with convenient and personalized access to your account, and deliver and support for your account;
  • communicate with you about your account;
  • communicate product announcements and software updates to you;
  • respond to requests for product demonstration or information;
  • keep track about the content that you are interested in based on the documentation that you download from the website;
  • activate LMI Technologies product emulator;
  • respond to requests for assistance (including providing account verification support if you’re having difficultly accessing your account);
  • send you marketing emails regarding LMI Technologies products or services (for further information regarding marketing email see the Email Communication section below).
  • review your qualifications for the job you are applying for
  • communicate with you regarding the job you are applying for

LMI Technologies processes Usage Data to:

  • Gather information to help us administer the system;
  • Provide user access;
  • Make improvements to the website;
  • Analyze user trends;
  • Collect information about use by geographic region;
  • Evaluate our website’s content and organization.

LMI Technologies does NOT collect any data about you on behalf of or for delivery to third-party advertisers. As well, LMI Technologies does NOT collect any data that tracks your visits to any third-party websites.

Legal Basis for Processing

The Personal Data that LMI Technologies processes is supported by three legal bases:

  1. For the performance of a contract, or
  2. By obtaining your explicit consent at the time of collection, or
  3. For a legitimate interest in the part of LMI Technologies to establish a prospective sale relationship with you based on the request for information that you submit through our website.
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Personal Data Disclosure

LMI Technologies is NOT in the business of selling, renting, or sharing Personal Data. LMI Technologies does NOT publish your Personal Data or make it public. LMI Technologies only discloses Personal Data when:

  • In the cases where we request your consent, we have your explicit consent to share your Personal Data. You can withdraw your consent at any time.
  • We need to share your Personal Data with affiliated and unaffiliated service providers who process data on our behalf subject to strict data protection requirements.
  • We believe it is necessary to investigate potential violations of our Terms of Service, to enforce those Terms of Service, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or potential threats against persons, property or the systems on which we operate our website.
  • We determine that the access, preservation or disclosure of Personal Data is required or permitted by law to protect the rights, property or personal safety of LMI Technologies and our users or is required to comply with applicable laws, including compliance with warrants, subpoena, court orders, or other legal process.
  • We need to do so in connection with the sale or reorganization of all or part of our business, as permitted by applicable law.
  • You request LMI to contact you and we need to share your contact data with our trusted distribution partners in regions where LMI does not have a local office.
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Storage and Transfer of your Personal Data

Where Is My Personal Data Stored?

Please be aware that Personal Data submitted to LMI Technologies will be transferred to and stored in the following geographical locations:

  • LMI Technologies data centre in Canada
  • Third-party data service providers in the US
How Secure Is My Data?

LMI Technologies is committed to protecting the security of your Personal Data. We maintain appropriate safeguards and take reasonable precautions to protect it. Please note that Internet data transmissions, whether wired or wireless, cannot be guaranteed to be 100% secure. As a result, LMI Technologies cannot ensure the security of data you transmit to us and cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alternation, or destruction of data by a third party. Accordingly, by creating an account or submitting an inquiry on LMI Technologies websites you acknowledge that you do so at your own risk. Once we receive your data transmission, we make all commercially reasonable efforts to ensure its security on our systems:

  • Your LMI Technologies password is protected by encryption, and only you have access to it.
  • Your Personal Data and all data stored in our systems is protected by various physical, electronic and procedural safeguards.
  • For the Personal Data stored at LMI Technologies devices in Canada, the data is housed in a secure facility, and LMI Technologies restricts physical and network access to this device to only authorized trained staff. We regularly evaluate our technologies, facilities, procedures and potential risks to maintain the security and privacy of our users’s data.
  • For the Personal Data stored at a third-party provider, LMI Technologies ensures that we solely work with US third-party providers that comply with the EU-US Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union to the US.
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Personal Data Retention and Deletion

When is my Personal Data removed?

LMI Technologies keeps your Personal Data only as long as we need it for the products and services you’re using and for a reasonable time thereafter or to meet any legal requirements. We have internal data retention policies and standards that meet these requirements. We destroy your Personal Data at the end of the retention period, if it is no longer needed, or if you make a request for the deletion of your Personal Data and it is no longer required for any legal purpose.

What Happens If I Want to Stop Using LMI Technologies?

You can stop using your account on LMI Technologies at any time. Should you wish to have your account information deleted, contact us via email: [email protected].

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Email Communication

Periodically, LMI Technologies will contact you with information about product announcements, software updates, and new service offerings. There are two reasons why we will contact you through email:

  1. If you provided your consent to marketing communications via email at the time of collection of your Personal Data, or
  2. If you are an active LMI Technologies customer whom we need to provide updates for regarding your existing products or products and services that may be of interest to you.
Withdrawal of Consent

You may withdraw your consent to receive communications at any time by clicking the “unsubscribe” link found within emails you receive from LMI Technologies and choosing the specific communications you want to opt-out of.

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Your Rights

Subject to any exceptions provided by law, you have the right to request access to, update or deletion of your Personal Data. You also have the right to request restriction of or object to the processing of your Personal Data. On each particular case we will inform you of the consequences of your request and if there are any exemptions to honouring your requests based on legal or contractual requirements.

To submit any request about your Personal Data you may contact us via email: [email protected].

Notification About Security Breaches

Should LMI Technologies learn of a security system breach, we will notify you in order to provide information on protective steps, if available, through the email address that you have provided to us or by posting a notice on our website.

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Contact Us – Data Protection Officer

LMI Technologies Welcomes Your Questions and Feedback

If you have any further questions regarding the Personal Data LMI Technologies collects and processes or if you have feedback regarding this Privacy Policy, you may contact our Data Protection Officer (“DPO”). LMI Technologies has a DPO who is responsible for matters relating to privacy and data protection. The DPO can be reached as follows:

LMI Technologies Inc.

9200 Glenlyon Parkway

Burnaby, British Columbia V5J 5J8 Canada

Attention: Data Protection Officer

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EU individuals – Right to Lodge a Complaint with a Supervisory Authority

If you reside in the EU and want to lodge a complaint with a Supervisory Authority (Data Protection Authority) you may do so in the Member State where you reside, where you work or where you may have experienced an issue with the processing of your personal data.

Cookies Policy


LMI Technologies uses cookies to collect information that helps us enhance the convenience and use of the website. LMI Technologies sets only a few cookies in order to assist with functions such as user authentication and tracking user preferences, audience size, and traffic patterns.

Functional Cookies

Some cookies are necessary to enable you to move around our website and use its features. Cookies enhance the convenience and use of the website. The information provided through cookies is used to recognize you as a previous user of the website or your logged-in state, for example. These cookies also may help us provide services, such as watching a video. These cookies do not track your activity on any other website. Please note that a cookie is only saved for 24 hours on a user’s system, or alternatively the cookie will disappear once the user logs off the site.

Tracking Cookies

LMI Technologies uses a service from Google called Google Analytics to better understand the nature of the traffic on our website, including how long your site visit was, the pages you visited, and whether or not you have visited our site previously. The Google Analytics cookies do not provide any Personal Data to LMI Technologies. We use the information from Google Analytics for user experience improvements and tailoring content to improve the overall usability of our website. You can learn more about how Google Analytics handles your privacy at

To learn how Google Analytics allows you to opt out of being tracked across all websites visit

Cookies Preferences

You may disable any of the functional or tracking cookies through our Cookies Preferences page. By choosing to disable functional cookies your ability to access certain features of the website may be affected.

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